Frequently Asked Questions

Once I pay the setup fee, how long until my site is live?

After you order your site and pay the setup fee, we will design and build your website for you based on your requests, content, logo, etc. We can have your new website ready to go live in about 2 weeks, but it typically takes a week or less. Once you approve the design your site can be live within 24 hours.

Is there a contract?

No. You can cancel your site at anytime. You keep the site for as long as you wish to use it.

Can I host my site somewhere else?

No. Our website platform is a proprietary system, which must be hosted on our servers. This is necessary to keep your site secure as well as give us access to make updates and maintenance on your website.  Additionally, if we let our websites be hosted elsewhere, then it would allow our website structure to be accessed by unknown entities and open up the door to hackers and viruses. Keeping hosting on our servers is the best way to maintain a secure platform for all of our clients.

Is email included with your websites?

Yes. We include up to 10 forwarding addresses and 3 standard POP/SMTP email accounts with each website. Additonal capacity or addresses can be purchased separately if desired.

Is support included for free with my website?

We always offer free standard email support to all of our customers. This includes providing direction on how to use our website features. We make sure your website is functional and we include free system upgrades when we release new features. Custom requests such as new functionality or design changes are not included at no cost. We are happy to help where we can, but there will be a charge for custom projects.

Can I be invoiced and mail in my payment instead of being charged automatically?

No. In order to keep our costs as low as we do we need to have automatic payment setup for website hosting. You do not have any contract so you can cancel at any time.

Do I need to register a web address?

No, all our websites include one domain with the monthly hosting fee. You just need to let us know what address you would like and we will see if it is available. If you would like to register your own that is perfectly fine. We offer our domain registration to keep things as simple for our customers as possible.

What if I already have a web address registered?

Your new Pilot website includes one domain registration. If you already have a domain registered and do not need to register a new one for your website, we can certainly use your existing web address and point it to your new site.

What if i don't have a quality copy of my logo, or I don't have a logo for my business?

Please send us what you have and we can see if we can work with it or clean it up for you. In most cases we can either clean up your current version or produce a basic logo design for you at no charge. If you do not have a logo and want something specific created, Pilot Web Solutions can design one for you... and, if you are a Pilot customer the cost is discounted from $250 to only $99.