Pilot Website Support

Pilot Web Solutions SupportOn-going Website Support

When you sign up for a Pilot website you receive ongoing support as long as you use your site. What that means is that if for some reason you have an issue with your site functionality you can contact us by email and we will get it resolved for you as quickly as possible.

We strongly support our product, your Pilot Web Solutions website is not an open source product. What that means is that we do not allow outside programming or development within our content management framework. We are a stand alone solution, and for that reason our code is far less likely to get hacked compared to other content management systems such as Wordpress, Drupal, Joomla, etc. We stand behind our product and if there is any issue with the functionality of your site we will fix it for you as long as you keep the site live.

On-Going Site Content Support

All Pilot websites come with tools to allow site owners to add content, pages, etc. However if you are in need of assistance in making a change, we are always available to walk you through it.  If you simply don't have time to make the change, we will do it for you. That's right, we will do it for you... and at no additional charge. This is a service that almost no other website provider will do for you, and certainly not for the low cost of our Pilot Websites. We do this because we want to keep you happy and to keep using our website product and service for a very long time.

Email Support

If you are using our email service we will provide you login information for accessing your webmail and/or forward your address(es)  to one or more of your exisiting email accounts. We will assist with any issues related to you not being able to access your webmail. If you are setting up your email on your phone, or local computer we will provide the setup information necessary to get you up and running. However connectivity issues and device specifc settings should be resolved with your internet provider, software provider or device manufacturer.